Returns and Refunds
RETURNS AND REFUND GUARANTEE
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) All returns must be in their original packaging and condition, unworn and unwashed, with tags attached, and also returned within 30 days of the delivery date. We have the right to refuse items returned past the allotted time of 30 days after delivery.
PLEASE NOTE - any health/wellness items cannot be returned or exchanged.
(2) For items you receive that are defective or not as described in our listing, we cover the return shipping cost and replace the item ASAP.
(3) Send an email to TreasuredandTrendy@icloud.com with your NAME, ORDER #, AND INFO AS TO WHY YOU ARE REQUESTING A REFUND.
(4) We will send you a return label as soon as we receive your email request. DO NOT SEND YOUR PURCHASE BACK TO THE ADDRESS FROM WHICH IT CAME.
(5) We have a 30-day money back guarantee minus a 30% restocking fee for non-defective items returned in 100% original condition.
(6) Once everything is complete, we will process your refund, minus the 30% restocking fee. It may take 3-5 business days to process through your bank.
RETURNED TO SENDER
If you provided the wrong shipping address and your order is returned to us by the mail carrier, we will contact you. If you choose to have us reship to you, you will need to pay a shipping and handling fee to cover the costs. If you choose not to have us reship the order we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier and sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address and your order was returned to us, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
ORDER CANCELLATION
We can only cancel or modify orders within the first 12 hours after purchase.
CLEARANCE ITEMS
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
INTERNATIONAL SHIPPING
Customs duties, tax, and charges are not included in our base price. This is the shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email: treasuredandtrendy@icloud.com
Call/SMS: ✆ (423) 512-2744 Mon-Fri 9am-5pm ET